Encompass^™: Ensuring Comprehensive Assistance to Our Customers.

Like its customers, Biosite is driven to find ways to cost effectively improve patient care in a way that results in greater efficiency for all. The Company’s novel, rapid Triage® testing technology is designed to measurably improve healthcare. While it is easy to implement and use, the change to rapid testing technology may also mandate process change in order to maximize the value that Triage products bring. Biosite is driven to help in that process change by providing resource support, clinical and technical education, as well as consultation to our customers in order to ensure products integrate into care the way they were intended.

Hospitals that utilize Biosite products are not just customers, they are true partners.

Shorthand for “Ensuring Comprehensive Assistance,” Encompass is a unique and proprietary network of interrelated education and consultation programs available to all Biosite customers. Encompass programs are designed to make the evolution to a point-of-care diagnosis model as effective and trouble-free as possible for all Triage product users. Whether these institutions are academic or community, large or small, integrated or independent, urban or rural, Biosite is dedicated to helping them take full advantage of this powerful technology.

From advanced consulting services that assist hospital administrators with outcomes tracking, reimbursement and CLIA compliance, to focused education and training curricula developed and delivered by clinical experts with extensive backgrounds in point-of-care diagnosis, all Biosite customers have at their disposal a wellspring of knowledge and practical experience. We understand the challenges and responsibilities facing today’s leading hospitals. Encompass helps guarantee that the transition to point-of-care systems eases the workload rather than adding to it.

On-call consultation, day and night

Perhaps nowhere is our commitment to being available to customers more evident than in the around-the-clock consultation and troubleshooting services we offer through Encompass.

We believe it’s absolutely critical that healthcare professionals have instant access to experts who can serve as a resource at every hour of the day or night. Throughout the evaluation, adoption, implementation, and ongoing utilization processes, Biosite customers have our clinical and technical expertise close at hand, either on-site during the adoption and implementation phases, or by phone thereafter.

The Encompass roster of services includes:

• Training and Education
• Evaluation support: data analysis, comparison report, technical consultation
• Product training/support: technical consultants, technical services troubleshooting
• Clinical training: seminars, teleconferences
• CME, CE programs available
• Consulting services
• CLIA audit reports, six-month mock audits, audits on request
• Outcomes tracking: establishment of objectives, measurement, assessment
• POC reimbursement: informational seminar, feasibility analysis, implementation
• Connectivity: data management, LIS/HIS interfacing, MAS

Biosite customers can access Encompass initiatives by contacting their Biosite Account Executive or calling our technical services department.

For additional information on how Biosite can assist your institution in evolving to a point-of-care approach to diagnosis, please contact Technical Support at 1-888-BIOSITE (246-7483).