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Biosite Inc.

Frequently Asked Questions

What is pulmonary embolism and how big is the problem?
Pulmonary embolism (PE) is a potentially lethal condition caused by a blockage of one or more of the pulmonary arteries by a blood clot. PE is the third most common cause of death in the United States, with 650,000 cases each year. It is also the first or second most common cause of unexpected death in most age groups. Because of its vague and non-specific symptoms, more cases of PE are missed and PE is most frequently diagnosed by autopsy.

What is Deep Vein Thrombosis and is this a major health issue?
Deep Vein Thrombosis (DVT) is a blood clot that can form in the legs and sometimes move to the lungs, where it may become a fatal PE. Risk factors associated with DVT include age, immobility, surgery, cancer and pregnancy. 90% of PEs stem from a DVT when the blood clot breaks loose and travels to the lung.

What is D-dimer?
D-dimer is one of the smallest proteins arising directly from the body’s natural mechanism to break down blood clots. An elevated level of D-dimer is indicative of the presence of a blood clot that is being broken down somewhere in the body.

What is the utility of the Triage® D-Dimer test?
Given the high number of PE cases, challenges associated with diagnosis, the grave prognosis of a missed PE and the critical nature of the condition, there is a high clinical need for a rapid, quantitative D-dimer test. By providing a rapid, quantitative test on the widely used Triage Meters, the test expands access for our customers to this very important biomarker and flexibility needed to triage critical patients.

What is the value of the Triage D-Dimer Test and Triage Profiler Shortness of Breath (S.O.B.) Panel?
Providing physicians with a rapid, quantitative D-dimer test is important as PE and DVT can result in death. In addition, emergency department overcrowding is a national crisis and routine imaging of all suspected PE and DVT patients add unnecessary costs. The Triage D-Dimer Test and Triage Profiler S.O.B. Panel are ideally suited for the emergency department or laboratory as they provide results in approximately 15 minutes compared to the current automated D-dimer tests, which may take 1-2 hours on average. The S.O.B. Panel, which includes D-dimer, also performs troponin I, CK-MB, myoglobin and B-type natriuretic peptide (BNP) tests, and can help the clinician quickly diagnose acute myocardial infarction, congestive heart failure, PE and DVT.

Do you have additional support services? If so, what are they and whom do I call to access them?
Biosite’s Encompass™ program, short for Ensuring Comprehensive Assistance, is a portfolio of value added services that help our customers evaluate, implement and optimize our products as an integrated component of healthcare delivery. For more information, or to access an Encompass service, U.S. Customers should contact their local Biosite Account Executive by calling Customer Service at 1-877-441-7440.

The Encompass roster services includes:

  • 24/7 Technical Services hotline
  • Training and Education: teleconferences
  • Evaluation support: data analysis, comparison report, technical consultation
  • Product training/support: technical consultants, technical services, troubleshooting
  • Clinical training: seminars, teleconferences
  • CME, CE programs available
  • Consulting services
  • CLIA audit reports, six-month mock audits, audits on request
  • Outcomes tracking: establishment of objectives, measurement, assessment
  • POC reimbursement: informational seminar, feasibility analysis, implementation
  • Connectivity: information management, LIS/HIS interfacing

For additional information on how Biosite can assist your institution in evolving to a point-of-care approach to diagnosis, please contact Technical Support at 1-877-441-7440.

How can I reach Technical Service if I have any product questions?
Biosite provides Technical Product Support at 1-877-441-7440 and is available 24 hours per day, seven days per week. For international customers, please send your inquiries via email to imi.customercare@invmed.com.

How do I order the Triage D-Dimer Test?

    For U.S. hospital customers, call Inverness Medical Customer Support at 1-877-441-7440 or order directly from the HealthCare Market Division of Thermo Fisher Scientific Company. Fisher provides Customer Service (orders, invoice questions, shipping) with assistance available 24 hours per day, seven days per week. (800-640-0640), www.fishersci.com.

    For U.S. physician office customers, contact one of Biosite’s authorized POL distributors:
    • Affiliated Medical 1-800-522-0092
    • Cardinal Health 1-800-444-5440
    • Diamed 1-800-587-6531
    • Henry Schein 1-800-772-4346
    • Infolab 1-800-647-8222
    • Kreisers 1-800-843-7948
    • Labsco 1-800-888-5227
    • McKesson 1-800-446-3008
    • PSS 904-332-3000


    For International customers, the product should be ordered through the assigned international distributor or Biosite sales office. Please click here for the list of Biosite sales offices and international distributors.

How will products be shipped?
Fisher will ship domestic product through dedicated logistics, small package carriers (UPS, Fedex, etc) and LTL carriers. The product characteristics and customer requirements are utilized to determine “best way” routing and delivery method.

How can I request a copy of the Quick Reference Guide?
Please call Technical Product Support at 1-877-441-7440, available 24 hours per day, 7 days per week. For international customers, please send your inquiries via email to imi.customercare@invmed.com.

How do I contact my Biosite Account Executive?
You may call Customer Support at 1-877-441-7440.