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Biosite Inc.

Triage® Parasite Panel: Frequently Asked Questions

Is your test suitable for large batch testing?
The Triage® Parasite Panel can be batched or run as single tests. One of our clinical trial sites (for Triage C. difficile Panel) has reported that they can run 15 to 20 samples in 40 to 45 minutes. Because daily controls are on board for both Triage C. difficile and Triage Parasite Panels, some hospitals choose to run the samples as they come in, thus providing the most rapid turnaround time. This would not be cost effective with most other tests (i.e. microtiter assays).

Why do I have to centrifuge the samples?
The Triage Parasite Panel uses an alkaline phosphatase conjugate, present in fecal material. Thus, the filter is needed to remove it. Biosite has found that the alkaline phosphatase conjugates provided the best sensitivity and allows the test to be stored at room temperature.

What happens if the membrane produces a dark background (and I am unable to interpret the results)?
Certain samples, especially solid and semisolid stools are difficult to filter or may cause a dark background on the membrane. Check to make sure the centrifuge speed is set correctly. According to the product’s package insert, set the centrifuge 1500–1800 G force (which is approximately 3000 RPM’s).

What are some other technical tips for resolving dark backgrounds?
Remember to change from blue caps (vortexing) to white caps (centrifuging). This will avoid any sample contamination of the filtrate. Check to make sure your filtrate volume is correct. Pipet to the first mark from the bottom of the Transfer Pipet (0.5 mL). Remember to repeat the second Wash Step. Add second six drops of wash solution to the membrane. Repeat testing using a ¼ sample volume. Dark membrane background problems may be due to interfering substances reduced with ¼ sample. Test sensitivity is not affected by reduction in sample volume.

Do you provide a demo evaluation panel?
Yes. This set includes a four-sample evaluation panel. A table showing the expected results for these four samples is provided with the panel. Each Triage Parasite Panel has a built-in positive and negative control. The internal positive control should be positive (presence of a line), and the internal negative control should be negative (absence of a line).

For more ordering information, please click here.

Do you have additional support services? If so, what are they and whom do I call to access them?
Biosite’s Encompass™ program, short for Ensuring Comprehensive Assistance, is a portfolio of value added services that help our customers evaluate, implement and optimize our products as an integrated component of healthcare delivery. For more information, or to access an Encompass service, U.S. Customers should contact their local Biosite Account Executive by calling Customer Service at 1-888-BIOSITE (246-7483), ext 2.

The Encompass roster services includes:

  • 24/7 Technical Services hotline
  • Training and Education: teleconferences
  • Evaluation support: data analysis, comparison report, technical consultation
  • Product training/support: technical consultants, technical services, troubleshooting
  • Clinical training: seminars, teleconferences
  • CME, CE programs available
  • Consulting services
  • CLIA audit reports, six-month mock audits, audits on request
  • Outcomes tracking: establishment of objectives, measurement, assessment
  • POC reimbursement: informational seminar, feasibility analysis, implementation
  • Connectivity: information management, LIS/HIS interfacing

For additional information on how Biosite can assist your institution in evolving to a point-of-care approach to diagnosis, please contact Technical Support at 1-888-BIOSITE (246-7483), ext 1.

How can I reach Technical Service if I have any product questions?
Biosite provides Technical Product Support at (888) BIOSITE (246-7483), ext. 1 and is available 24 hours per day, seven days per week. For international customers, please send your inquiries via email to techservice@biosite.com.

How do I order the Triage® Parasite Panel?

For U.S. hospital customers, the product can be ordered directly from HealthCare Market Division of Thermo Fisher Scientific Company. Fisher provides Customer Service (orders, invoice questions, shipping) with assistance available 24 hours per day, seven days per week. (800-640-0640), www.fishersci.com .

For U.S. physician office customers, contact one of Biosite’s authorized POL distributors: Physician Sales and Service (PSS) at (904)332-3000; Henry Schein/Caligor at (631)843-5500; HealthCare Market Division of Thermo Fisher Scientific Company at (800)640-0640.

For International customers, the product should be ordered through the assigned international distributor or Biosite sales office. Please click here for the list of Biosite sales offices and international distributors.

How will products be shipped?
Fisher will ship domestic product through dedicated logistics, small package carriers (UPS, Fedex, etc) and LTL carriers. The product characteristics and customer requirements are utilized to determine “best way” routing and delivery method.

How can I request a copy of the Quick Reference Guide?
Please call Technical Product Support at (888) BIOSITE (888-246-7483), available 24 hours per day, 7 days per week. For international customers, please send your inquiries via email to techservice@biosite.com.

How do I contact my Biosite Account Executive?
You may call Customer Support at 1-888-246-7483, ext. 2.