Triage^® Meters: Frequently Asked Questions

Once the diagnostic device is locked into position within the Triage Meters, how do I remove it without running a test?
You may cancel the process by pressing the Exit button on the Main Menu. The meter will eject the device.

How do I switch from one diagnostic type to another on the Triage Meters?
The Triage Meters do this automatically. The diagnostic devices are printed with a bar code that is read by the meter.

How do I recover my results if I lose my result strip?
You may view previously run diagnostic results under the Recall Results screen. You can search for diagnostic results by using several methods, such as the patient ID, diagnostic time or several other methods. Records may also be reviewed using Biosite’s data management software, Triage Census Plus.

Can I use the Quality Control (QC) Simulator from one meter on another meter?
QC Simulator Code Chips are programmed with data specific to an individual meter. A QC Simulator should only be run on its assigned meter, as indicated on the label on the protective box.

What do we do if we lose the QC Simulator?
You may call Biosite Technical Services (1-888-BIOSITE) to order a new QC Simulator.

What is the difference between a “Measurement Failed” error and an “Internal QC Failure”?
A “Measurement Failed” error message occurs when the meter has determined that it is unable to read the device after 25 minutes due to inadequate sample. Inoculate a new diagnostic device, ensuring that the sample completely fills the pipette tube and a small portion fills the lower bulb. See Product Insert for additional details. An internal QC error message indicates that one or more of the control criteria have not been met and that the meter will not allow a patient result to be reported. The message warns you that your results may not be accurate, even if the meter is working properly.

Do I leave the Reagent Code Chip or QC Sample Code Chip in the port when I am running a patient test or controls?
Once a Code Chip is read by the meter, it is no longer required for operation. It may be removed and stored or discarded.

When running QC Sample, what is the “vial #”? Is that different than the lot # of controls?
The vial number is the number located on individual bottles contained in the box of QC Sample. The vial number matches information loaded into the meter through the QC Sample Code Chip and is different from the lot number located on the QC Sample box. The meter will not recognize the box lot number.

Why would I have to use batteries if I am using the AC/DC power converter?
Batteries provide the meter backup power source in case of power loss. If the meter accidentally becomes unplugged while running a diagnostic, the test will not be interrupted.

When I see “ Internal QC Out of Range”, does this mean my Triage Meters don’t work?
An “Internal QC Out of Range” message indicates that the meter detected something unusual with one or more of the analytes on the diagnostic panel. This may be related to the patient sample, that handling of the sample or diagnostic device, or the actual diagnostic device itself. You should perform the diagnostic again, using a new device. If the error message occurs again, obtain a fresh patient sample if possible and rerun the diagnostic. If this problem persists, call Biosite Technical Services at (888) BIOSITE (246-7483).

Do you have additional support services? If so, what are they and whom do I call to access them?
Biosite’s Encompass^™ program, short for Ensuring Comprehensive Assistance, is a portfolio of value added services that help our customers evaluate, implement and optimize our products as an integrated component of healthcare delivery. For more information, or to access an Encompass service, U.S. Customers should contact their local Biosite Account Executive by calling Customer Service at 1-888-BIOSITE (246-7483), ext 2.

The Encompass roster services includes:

• 24/7 Technical Services hotline
• Training and Education: teleconferences
• Evaluation support: data analysis, comparison report, technical consultation
• Product training/support: technical consultants, technical services, troubleshooting
• Clinical training: seminars, teleconferences
• CME, CE programs available
• Consulting services
• CLIA audit reports, six-month mock audits, audits on request
• Outcomes tracking: establishment of objectives, measurement, assessment
• POC reimbursement: informational seminar, feasibility analysis, implementation
• Connectivity: information management, LIS/HIS interfacing

For additional information on how Biosite can assist your institution in evolving to a point-of-care approach to diagnosis, please contact Technical Support at 1-888-BIOSITE (246-7483), ext 1.

How can I reach Technical Service if I have any product questions?
Biosite provides Technical Product Support at (888) BIOSITE (246-7483), ext. 1 and is available 24 hours per day, seven days per week. For international customers, please send your inquiries via email to techservice@biosite.com.

How do I order the Triage^® Meters?

For U.S. hospital customers, the product can be ordered directly from HealthCare Market Division of Thermo Fisher Scientific Company. Fisher provides Customer Service (orders, invoice questions, shipping) with assistance available 24 hours per day, seven days per week. (800-640-0640), www.fishersci.com .

For U.S. physician office customers, contact one of Biosite’s authorized POL distributors: Physician Sales and Service (PSS) at (904)332-3000; Henry Schein/Caligor at (631)843-5500; HealthCare Market Division of Thermo Fisher Scientific Company at (800)640-0640.

For International customers, the product should be ordered through the assigned international distributor or Biosite sales office. Please click here for the list of Biosite sales offices and international distributors.

How will products be shipped?
Fisher will ship domestic product through dedicated logistics, small package carriers (UPS, Fedex, etc) and LTL carriers. The product characteristics and customer requirements are utilized to determine “best way” routing and delivery method.

How can I request a copy of the Quick Reference Guide?
Please call Technical Product Support at (888) BIOSITE (888-246-7483), available 24 hours per day, 7 days per week. For international customers, please send your inquiries via email to techservice@biosite.com.

How do I contact my Biosite Account Executive?
You may call Customer Support at 1-888-246-7483, ext. 2.